5

5

I’ve been taking my car to Mac, Rick, Victor and the rest of the guys at Saddleback Automotive since 2010, and I’ll never go anywhere else. He’s had me picked up, dropped off, given me rentals, and even let me use his own car while the guys worked on my clunker. Great service, even better people.

5

Adam and staff were exceptional. Their expertise saved me a tremendous amount of time and money. I highly recommend!

Thank you Ryan! We highly appreciate your support!

- Saddleback Automotive
5

This is hands down one of the best places in Orange County to take your car. The facility is extremely clean and comfortable if you choose to wait. Staff is knowledgeable and friendly and I never feel like i'm getting yanked around or oversold on things my car needs. They work on daily drivers all the way to high end sports cars. They are so helpful and always willing to help even if it's outside their scope of expertise. Truly cannot speak highly enough about this local family owned business!

5

Great service. Went in for an oil change and tire rotation. Highly recommend this shop.

5

Adam and his crew are honest, friendly and efficient. We are very thankful for them.

5

I was surprised by the service and the way Adam treated me. My BMW went through mysteries oil leak after oil change and Adam took care of all the expenses and provided me fix for free. I am overwhelmed by their services and surely will recommend to all my friend.

1

Update #### I would NOT, REPEAT N O T recommend this shop to an enemy. They took advantage of my trust and took me for over $1800, convinced me that my car had a mystery ailment that needed additional time and $800 to begin trying to diagnose what was wrong. This led me to give away the car instead of throwing good money after bad. I gave the car to a family member with all the warnings that it was likely unfix-able and headed to a scrapyard. Guess what? That family member was able to replace the head gasket, clean the throttle body and replace the plugs and wires and low and behold it was running smooth as silk and better than before. Now, bear in mind that all of those things and more, were on the invoice of services rendered and what I had paid for. So take that for what its worth, that either they didn't do the work that they claimed, OR they did and are grossly inept. They may have changed ownership or management, because Mac, the gentleman spoke of in my earlier review was not there any of the times that I visited with the whole ordeal. Keep reading if you want to see how far they have fallen. #### I had a great experience with Saddleback smog & repair. I needed to have my car smogged but had problems with mysterious error codes triggering my check engine light and keeping me from passing. After spending months trying to rectify the problem myself to no avail, I took my car to Mac at Saddleback and he took care of me. He and his team were able to quickly diagnose the root of the problem and explained what I needed repaired to get me smogged. Mac was direct and respectful and earned my trust. Thankfully his team does more than just smog, I will be bringing my cars to them to service going forward. Like a good doctor, dentist or contractor, when you find a good one you trust, you stick with them and have total confidence recommending them.

5

Excellent service, reasonable prices, short turnaround.

5